Key Contract Terms

Welcome to Blueground!

These Terms and Conditions are an integral part of the License Agreement between the Licensor and the Licensee. Please read these Terms and Conditions carefully as they contain important information about your legal rights, remedies and obligations. All other capitalised terms used but not defined in these Terms and Conditions are used as defined in the Confirmation.

1. Unit

The Licensee's use of the Unit during the Term will, at all times, be in accordance with this Agreement. Licensee acknowledges that the Licensor may be the owner of some or all of the furniture and furnishings within the Unit, but that the Unit and the building in which the Unit is situated (the “Building”) are owned by a third party (“Owner”).

2. License Fees

All License Fees will be paid by credit card or electronic transfer. The Licensee acknowledges and agrees that the Licensor will sustain costs and damages as a result of a bank transfer that is not honored by the bank on which it is drawn, and that it will be difficult to fix the actual amount of such damage with certainty. If the Licensee's bank transfer is returned or not honored by the bank on which it is drawn, Licensee agrees to pay to the Licensor the additional amount of CHF30.00 or such other amount as allowed by law. A dishonored bank transfer will constitute a late payment of a License Fee and will be subject to the provisions of Section 6 of these Terms and Conditions regarding late payment, including but not limited to establishing Habitual Late Payment.

3. Additional Charges

The Licensee shall pay any Additional Charges listed in the License Agreement, such as cleaning & restocking fees, utility fees, parking fees, pet fees, service fees* and administrative fees, as and when due.

*Service fee: One-time service fee applicable to initial bookings plus potential extensions; calculated as a percentage of booking value and capped at 1 monthly rent.

The Licensee confirms and declares that in case he/she is not Swiss resident at the time of the signing of the present sublease contract, he/she will provide the residence certificate to the Licensor upon the start date of the sublease or the latest within the first six weeks of the sublease and he/she will use the property as a place of residence or as a place of weekly residence. Otherwise, any applicable taxes or duties will be due and paid by the Licensee to the Licensor and will be calculated from the start date of the sublease.

4. Deposit

4.1 The Licensor shall hold the Deposit during the Term as security for the Licensee's performance of the obligations under the Agreement. At the conclusion of the Licensee's occupancy of the Unit, the Licensor may, but will have no obligation to, retain and use the Deposit as allowed by applicable law including, to the extent permitted by law, for purposes of (i) repairing damages to the Unit or to its furnishings or fixtures (including replacement), normal wear and tear excepted, and (ii) covering any utilities amount that is owed by the Licensee due to over consumption. The Licensor is not limited to the Deposit to recoup damages and costs, and the Licensee remains liable for any amounts not covered by the Deposit. No portion of the Deposit may be applied by the Licensee toward any License Fees, including the last month’s License Fee. The Licensor shall refund to the Licensee any balance of the Deposit after making such deductions within four (4) weeks or sooner as required by law. Licensee is obliged to follow the payment schedule agreed at the time of booking - any violation of this payment schedule entitles the Licensor to immediate termination of the contract and eviction of the Licensee. In the event that any bank fees are imposed upon the transfer of the deposit, the cost will be borne by the Licensee.

4.2 If Licensee provides valid banking details and instructs the Licensor to process the Deposit refund via bank transfer by the time of check-out, the refund will be issued to the designated bank account. If Licensee does not provide banking details and instructions by the time of check-out, the refund will be processed using the original payment method:

• If the Deposit was paid via credit or debit card, the refund will be issued to the same card.
• If the refundable amount exceeds the original card payment, the excess will be refunded via bank transfer once Licensee provides valid banking details.
• If the Deposit was paid via wire transfer, the refund will be issued to the same bank account.

5. Utilities, Amenities and Other Charges

The agreement sets forth the Utilities Fee for which Licensee is responsible as a pre-fixed amount (monthly or annual quote). In case of overconsumption the Licensee is responsible to cover the excess amount. In some instances, the Accommodation Fee does not include charges for certain amenities that may be available in the Building. In the event that any additional service packages for amenities are required to be purchased by the Licensee in connection with the Unit, these will not be considered as part of the License Fee. Such fees can be found itemised in Section 3.3 of the Confirmation.

6. Interest and Late Charges

6.1 In the event that the Licensee fails to pay the full rent payment, utilities, and any other related fees within 7 calendar days of the due date, the Licensor reserves the right to charge a late fee of 2% of the total overdue amount, or the maximum amount permitted by law, whichever is less.

6.2 This fee is intended to cover the additional administrative costs incurred due to the delay in payment and will be applied in accordance with all applicable local laws and regulations. The Licensee acknowledges and agrees that timely payment of rent, utilities, and all other related fees is essential under this agreement. Failure to remit payment on time may result in the application of a late fee as described above.

7. Cancellation Policy

7.1 Licensee may cancel the Reservation prior to the Commencement Date by written notice to Licensor, such notice to be delivered by email to the address set forth in the Section titled “Notices” below. Cancellation of the Reservation by Licensee will terminate this Agreement. No Licensee cancellation will be deemed to be effective unless and until Licensor sends a written return confirmation of its receipt of such cancellation. For cancellations requested 15 or more days before move-in, Licensor will collect a charge equal to a half month’s rent. For cancellations requested fewer than 15 days before move-in, Licensor will collect a charge equal to one month’s rent. Any booking/service or card processing fees are non-refundable.

7.2 With written acceptance from Licensor, Licensee may request to switch units under the following conditions:

• If the request is received 15 days of the Commencement date, a charge equal to a half month’s rent will be payable by the Licensee to the Licensor. Additionally, any card processing fees are non-refundable.
• If the request is received less than 15 days before the Commencement date, a charge equal to one month's rent will be payable by the Licensee to the Licensor. Any card processing fees are non-refundable.

For any unit switch prior to the Commencement Date, the Licensee will incur the prevailing Rent, Utility Fee, and all other Guest Fees for the new Unit. Exit Cleaning Fees and Booking/service fees are transferable. However, if fees for the new unit are higher, Licensee is responsible for covering the difference. If the fees are lower, the Licensee will receive a corresponding reduction. Switching to partner-managed apartments is not allowed.

7.3 The final calculation and settlement of any refundable amounts will take place at the end of the Licensee's last booking, even if the Licensee has switched units.

8. Early Termination by Licensee

Provided the Minimum Stay has been met, Licensee may terminate the Term upon 30 days’ advance written notice to the Licensor. In the event of such early termination, the rent will be adjusted for the whole duration of his stay in accordance with the actual period of stay in the property. Price adjustments impact the rent and any charges that are proportionate to the rent, such as installment payment surcharges. Any service/booking, exit cleaning, or card processing charges are non-refundable.

9. Term Extensions

In the event that the Licensee wishes to extend the contract, he/she needs to notify the Licensor, in writing. The request will be granted subject to availability and the license rate will be redefined accordingly. The extension shall be considered valid only if the Licensee has processed the payment of the extension amount. The contract is valid up to the end of the specified period after which it is considered null and void. It is mutually agreed between the Licensor and the Licensee, that in case the Licensee wishes to extend the lease longer than the initial period, the respective amount of the service fee will be charged until the lease exceeds the first 12 months.

10. Use and Occupancy of the Unit

The Unit shall be used as a private, single family dwelling for residential purposes only and for no other reason. The Unit shall not be utilised for purposes of carrying on any business, profession or trade. Licensee shall not place or store any personal property outside of the Unit, and any unauthorised property so placed or stored is subject to removal and disposal by the Licensor or by the Owner without prior notice. During the Term, the Unit will only be occupied by the Licensee and other authorised individuals listed on the Confirmation, such as partners, spouses, and/or children (“Authorised Occupants”). All rules, limitations, prohibitions or restrictions imposed upon Licensee in this Agreement shall also be deemed to apply to Authorised Occupants, regardless of whether or not Authorised Occupants are specifically referenced in the applicable provision. Occupancy of any part of the Unit by any person other than Licensee or Authorised Occupants, including third-party Licensees or visitors, for a period of ten (10) or more consecutive days or for more than a total of fifteen (15) days in any sixty (60) day period shall require the Licensor's advance written permission. In no event may the number of occupants of the Unit exceed more than two (2) per bedroom at any given time. Licensee shall not commit, nor permit, any waste or nuisance upon, in or about the Unit or the Building. Licensee shall not take any action, nor permit any action, that interferes with the comfort, safety of enjoyment of the other occupants of the Building.

11. Care of Unit

11.1 Licensee shall maintain the Unit, furniture, furnishings and fixtures in a good, clean and tenantable order and condition. Licensee also agrees to keep the interior of the Unit in good decorative order, consistent with the original decorative condition of the Unit at the Commencement Date, including all furniture, furnishings and fixtures. Licensee shall pay for or reimburse Licensor for any furniture, furnishings or fixtures that are broken, lost, stolen or damaged during the Term.

11.2 It is the Licensee’s obligation to report any maintenance issues, pest infestation, or other concerns related to the condition of the Unit to Licensor as soon as reasonably possible, but in no event later than forty-eight (48) hours after Licensee becomes aware of such condition. Licensee will be responsible for the cost of any general repairs and maintenance resulting from damage to the Unit, the furniture or furnishings caused by Licensee, Authorised Occupants, or any of Licensee’s invitees or Licensees. Without limiting the generality of the foregoing, Licensee acknowledges that Licensee shall be responsible for the cost of the clearance of stoppages in waste pipes, drains, water pipes or plumbing which are caused by improper use, and shall reimburse Licensor for such costs upon demand.

11.3 In the event that the unit is equipped with a functioning smoke detection device(s) and, in some cases, with a functioning carbon monoxide detection device(s) (collectively, “Devices”), if the Devices are battery operated, Licensee is responsible for replacing the Devices’ batteries as necessary to maintain functionality; upon request, Licensor may assist with the replacement of batteries during Licensee stay. Licensor shall have a right to enter the Unit to check and maintain the Devices as provided by law. Licensee shall not, at any time, disable or remove an installed Device, and to do so will be considered a material breach of this Agreement.

11.4 Licensee shall not remodel, renovate, paint, refinish floors, or otherwise alter the Unit, common areas, or any other parts of the Building. By way of example of prohibited alterations, but without limitation, Licensee shall not (i) apply adhesive paper to any cabinets, walls, or doors, (ii) hang planters, lighting or other fixtures from ceilings or walls, (iii) attach any coverings to floors or walls, or (iv) install any appliances or outside antennae in or on the Unit.

11.5 Licensee shall maintain the Unit in a manner that prevents the occurrence and infestation of mold or mildew in the Unit, including the use of equipped bathroom exhaust fans where applicable and/or opening windows as necessary to avoid excess moisture build-up.

12. Repairs & Maintenance

12.1 All communication relevant to repairs and maintenance tasks shall be made and carried out through Licensor’s dedicated mobile application. The Licensor client experience team is available to assist from 09:00AM - 6:00PM, Monday – Friday, and can also be reached on an emergency telephone line for urgent matters 24/7. All non-urgent requests submitted outside of these normal working hours will be reviewed the following working day. Licensor will handle all maintenance issues upon request and depending on the nature of the issue, there may or may not be an additional charge imposed on Licensee. 12.2 Subject to applicable law, the Licensor and the Building property managers have the right to enter the Unit to perform repairs and inspections upon 24 hours’ notice, or upon no notice in the event of an emergency. 12.3 Licensee acknowledges that the Unit and the Building may, from time to time, require renovations or repairs to keep them in good condition and that such work may result in temporary loss of use of portions of the Building or the Unit. Such portion may include, by way of example but without limitation, swimming pools, fitness centers, laundry facilities, and other amenities. Licensee agrees that any such loss or resulting inconvenience will not constitute a reduction in housing services or otherwise warrant a reduction in Licensee Fees other than the pro-rated portion of any Additional Fee charged specifically for the impacted amenity.

13. Relocation

13.1 Circumstances may arise from time to time that render a Unit unavailable for all or part of the Term; such circumstances include (but are not limited to) significant building maintenance or natural disaster. The Licensor reserves the right to relocate the Licensee to another Unit of comparable quality, in the same Building or a comparable quality Building, upon reasonable notice, should the originally booked Unit become unavailable for any reason. In the event that the Licensor notifies Licensee of its intention to relocate the Licensee and the Licensee does not desire to be relocated, or if the Unit otherwise becomes unavailable during the Term, the Licensee has the right to cancel the Agreement and to receive a refund of the remaining Licensee Fees on a pro-rated basis, while service fee will not be refundable. Neither the Licensor nor the Owner will be liable for any further amounts in respect of the cancellation of the Agreement.

13.2 Should Licensee initiate a request to relocate to another Blueground apartment after move-in, and such request is not the result of a bona fide deficiency in the originally booked apartment, a Relocation Fee equal to half month's rent will be payable by Licensee to Licensor. Licensee must provide 30 days’ notice prior to the requested relocation date, and there must be at least 45 days remaining in the Licensee's current Agreement for the request to be eligible Any Relocation initiated by the Licensee would incur the prevailing Rent, Utility Fee, Exit Cleaning Fee, and all other Guest Fees for the new Unit. Booking/service fees are transferable; if the booking/service fees for the new unit are higher, Licensee is responsible for paying the difference.

13.3 For bookings with a Term of 12 months or longer, the Licensee is automatically enrolled in the Live at Blueground program (also called Live@Blueground), where the first relocation does not require the payment of a Relocation Fee. Reference the Live at Blueground Addendum for the full terms.

13.4 The final calculation and settlement of any refundable amounts will take place at the end of the Licensee's last booking, even if the Licensee has relocated between units.

14. Business Upgrade

The Business Upgrade (the “Upgrade”) is an optional booking add-on that Lessee can purchase for their stay. The Upgrade is applied per booking version and must be repurchased to be considered valid for extensions or other future bookings. The Upgrade is an upfront charge and non-refundable. When the Upgrade is purchased, the following terms are effective for Extensions and Cancellations:

• Extensions: Lessee has the first right to extend their stay. Extension requests must be received in writing by Licensor at least 14 days before the End Date to be considered effective. If an extension request is not received or confirmed, the extension hold will be automatically released.
• Cancellations: Lessee can cancel their stay for a full refund if the Lessee provides notice to Licensor at least 30 days before the Commencement Date. Card processing fees are non-refundable. Cancellation requests must be received in writing to Licensor to be considered effective.

If the Upgrade is not purchased, the Upgrade terms above are considered invalid, and the standard guest agreement terms apply.

15. Promo Codes

15.1 Promo codes cannot be stacked or combined.

15.2 Once applied, promo codes cannot be swapped or changed.

15.3 Promo codes are only valid if applied at the time of booking. They cannot be added retroactively.

15.4 Blueground reserves the right to cancel promotions at any time, provided they have not been used in a completed reservation.

15.5 Each promo code has specific eligibility requirements, such as location, booking timeframe, stay length, minimum booking value, and maximum redemptions. Customers unsure of their eligibility should contact Blueground.

15.6 Promo codes do not carry over to booking extensions.

15.7 If any changes initiated by Licensee are made to a booking that violate the eligibility requirements of a promo code (e.g., early termination or cancellation), the promo code will no longer be applicable and the corresponding discount amount can be revoked and charged for payment.

15. Check-in/ Check-out Times

Check-in time on the Commencement Date is 4PM at the earliest and check-out time on the End Date is 11AM at the latest. Alternate check-in times may be possible by prior arrangement, subject to availability. If the Licensee fails to vacate the Unit by 11AM on the End Date, the Licensor may charge Licensee an additional one day’s License Fee for each day the Licensee occupies the Unit. This provision is intended to address a late out check-out by Licensee on the End Date, and does not limit the Licensor’s rights or remedies under this Agreement or at law should Licensee fail to vacate the Unit.

17. Background Checks

All Licensees and Authorised Occupants listed on the License Agreement may be subject to background checks. If a background check is required by the Licensor, the Licensee acknowledges that the Licensee and/or any Authorised Occupants may be required to authorise such background check as a condition of securing the Unit.

18. Building Rules and Regulations

Licensee, the Authorised Occupants, Licensee’s invitees and visitors shall comply fully and at all times with all rules and regulations of the Building, as well as any restrictions imposed by the Owner and provided by the Licensor to Licensee. Building rules are available upon request. The Licensee is responsible for ensuring that its invitees and visitors comply with all such rules, regulations and restrictions. Any failure by the Licensee, the Authorised Occupants, or Licensee’s invitees or visitors to comply with the rules and regulations of the Building will be a material breach of this Agreement, and the Licensor will be entitled to terminate the Agreement and require the Licensee to vacate the Unit.

19. No Assignment, Subleasing or Short-Term Rental

Licensee may not assign its rights under this Agreement. The Licensee may not sublet or transfer possession of all or any part of the Unit to any third party. Licensee may not list the Unit on any short term rental site such as Airbnb, VRBO or other such service. Any advertising or online postings as well as actual rentals of the Unit to vacation or short-term lets by the Licensee constitutes a material breach of this Agreement and, subject to applicable law, the Licensor will be entitled to terminate this Agreement and require the Licensee to vacate the Unit. Any person who is not the Licensee or an Authorised Occupant who occupies any portion of the Unit, for any period of time for any consideration whatsoever (including, without limitation, the payment of money and/or barter of other goods, services, or other property occupancy rights) is not deemed to be a Licensee or visitor hereunder, and such occupancy shall constitute an unauthorised subletting or assignment under the terms of this section.

20. Scheduled Unit Visitation

Without limiting the Licensor’s right to access the Unit for repair and maintenance, theLicensor has the right to conduct non-emergency visits to the Unit, upon twenty-four (24) hours’ notice, so as to examine the condition of the Unit or to inspect, maintain, repair or replace the furniture and furnishings, or for the purpose of complying with any obligations imposed by the Owner or by law. The Licensor has the right to conduct property viewings with potential new Licensees. These can be carried out according to the following:

(a) If license duration: > 3 months. Viewings can be scheduled during the last 45 days of license

(b) If license duration < 3 months. Viewings can be scheduled during the last 30 days of license

(c) The Licensee will be notified via written form at least 24 hours before any viewings. If the tenant does not respond to the notification, the viewing may be carried out without his/ her presence but always in the presence of a Blueground representative.

21. Non-Smoking Policy

The Unit is non-smoking. Smoking of any substance is not allowed in the Unit or any adjacent outdoor areas, including on any balcony or patio and all other common areas of the Building. The Licensor will charge, and the Licensee agrees to pay, a damages fee of CHF500 for each violation of this policy, in addition to the actual costs for replacement of furniture, additional deep cleaning services, repainting, and other remedial services required to return the Unit, its furniture, and furnishings to its prior condition. The Licensee shall inform his or her Licensees or invitees of the Unit of this smoking prohibition and shall be responsible for their adherence to it. Any breach of this section or violation of this non-smoking policy by Licensee shall be deemed a material breach of the Agreement and grounds for termination thereof. The Licensee acknowledges and agrees that there may be other units in the Building where smoking is permitted, that the Licensor has no ability to prevent such smoking, and that the Licensor shall not be liable for any damages or injury to the Licensee’s health or personal property in connection with the use of tobacco or tobacco products by any other occupant in the Building. The Licensee shall promptly notify the Licensor in writing of any incident where smoke is migrating into the Unit from sources outside of the Unit.

22. Furniture Removal

The Licensee may not remove any of the furniture or furnishings from the Unit. Removal of furniture may be accommodated by Licensor upon specific request, in Licensor’s sole discretion and at an additional charge.

23. Freight Elevator Charge

Use of freight elevators in the Building will be subject to availability. The Licensee will be responsible for any freight elevator charge imposed by the Building.

24. Pet Policy

Certain pets may be allowed in certain Units, as indicated on the Licensor website. No pets or animals (including, without limitation, dogs, cats, birds, fish, reptiles, rodents or insects) are allowed in or about the Unit or the Building, including on a temporary basis or with an accompanying visitor, except as required by law or by the express written consent of the Licensor as set forth in the agreement. In the event that the Licensor permits the Licensee to keep a pet in the Unit, an extra amount of security deposit along with a Pet fee, charged per pet, will be required as set forth in the agreement, and the Licensee assumes full responsibility for any additional damages caused by the pet. The Licensee acknowledges and agrees that there may be other units in the Building where pets are permitted, that the Licensor has no ability to prevent other occupants from keeping pets, and that the Licensor shall not be liable for any damages or injury to the Licensee’s health or personal property in connection with the presence of animals in or around the Building. Dogs that are purebreds or mixes of the following breeds are prohibited: American Pit Bull Terrier, American Bully, American Staffordshire Terrier, Staffordshire Bull Terrier or any dogs that are crossbreeds of or are related to such breeds. Wild (not domesticated) animals and hybrids of wild animals, including wolf and coyote hybrids, are also prohibited, as are monkeys, snakes, ferrets, rabbits, chinchillas, pot belly pigs, and miniature horses.

25. Keys & Premises Access Cards

The Licensee will receive keys or electronic access cards and parking controls for the Unit and/or the building. The Licensee is responsible for the security of the Unit until all keys, access cards and/or parking controls have been returned to the Licensor. The Licensee shall not change, rekey the locks or add additional locks or security devices to property without the Licensor's express written permission. Unless all keys are returned to the Licensor, the Licensee agrees to pay the Licensor the Cost of keys, access cards and parking controls to cover the cost of rekeying the property.

26. Lockout Policy

In the event that the Licensee becomes locked out of the Unit or the Building, the Licensor or the Building may charge an additional fee for lockout services per lockout or as set forth in Licensor’s currently posted schedule of additional fees, as that schedule may be updated from time to time in Licensor’s sole discretion.

27. No Criminal Activity

The Unit may only be used as a residential dwelling. No use of the Unit or the Building by Licensee or Licensee’s visitors for activities of an illegal nature will be tolerated, whatsoever. Violation of this policy constitutes a material breach of this Agreement, and the Licensor reserves the right to immediately terminate this Agreement in connection with any violation of this policy.

28. Subordination

This Agreement shall be subject to and subordinate to the terms of the master lease between Licensor and Owner (the “Lease”). In case of early termination of the original lease between the Licensor and the owner of the property the present sublease is not valid and the Licensee is obliged to leave the property and the Agreement shall be honored pursuant to the terms specified in Section 13 “Relocation”.

29. Termination

29.1 This Agreement is for a fixed term and the agreement & lease end on the end date by default. Any amendments or extension by mutual agreement has to be in written form signed by both parties and communicated at least thirty (30) days prior to the End Date.

29.2 Except where limited by law, the Licensor may, upon written notice, terminate this Agreement immediately upon the occurrence of (i) damage to the Unit by Licensee, (ii) Licensee’s violation of any Building rules and regulations, (iii) criminal activity by Licensee, (iv) Habitual Late Payment as defined in Section 6 of these Terms and Conditions, (v) Licensee’s material breach of this Agreement, or (vi) such other event as otherwise specifically set forth in this Agreement.

30. Vacation of Unit

Licensee must vacate the Premises on or before the End Date. Upon termination of the Agreement, whether occurring on the End Date or by early termination, the Licensee shall completely vacate the Premises and any parking or storage areas; and deliver all keys, furnishings, if any, and the Unit to the Licensor in the same condition as received expecting normal wear and tear. It is agreed by the parties to this Agreement that delivery of possession shall be deemed to occur when the Licensee delivers the keys of the Unit to the Licensor or Licensor’s agent during normal business hours as stated in this Agreement. If the Licensee fails to vacate the Unit by the specified End Date or earlier termination date of this Agreement, the Licensor reserves the right to enter the Unit and remove all remaining personal belongings, subject to any legal restrictions. The Licensee will be personally informed of this action and will be given a period of 1 (one) week’s notice to collect his/her personal belongings from a specified point. In addition, if the Licensee fails to vacate the Unit by the specified End Date or earlier termination date of this Agreement, the Licensor may recover from the Licensee, in addition to possession, (i) two times the monthly Licensee Fees during Licensee’s holdover, plus (ii) damages sustained by Licensor, plus (iii) Licensor’s costs of recovering said amounts and possession, including reasonable attorney’s fees.

31. Personal Property

The Licensor will use reasonable efforts to assist Licensee in recovering items of personal property that the Licensee inadvertently leaves behind upon vacating the Unit. Notwithstanding the foregoing, neither the Licensor nor the Owner assumes any obligation or liability for loss or damage to items of personal property during the Term or thereafter. This includes but is not limited to damage or loss arising from fire, water, theft, flooding, or similar occurrences.

32. Tenant Legal Liability

For Licensees enrolled in our Liability Insurance, the insurance policy is provided and administered by Calingo Insurance AG. The policy covers the tenant and the persons living in the same property.

The tenant is protected from the financial consequences of legal liability claims for:

• Personal injury, including death, injury or other damage to the health of third parties;
• Property damage, including the destruction, damage or loss of property belonging to third parties;
• Animal damage, including the death, injury, loss or damage to the health of animals belonging to third parties;
• Pecuniary loss due to an insured personal injury, property damage or animal damage; and
• Loss of a key to the property.

In the event of an insured loss, compensation for justified claims will be paid up to CHF 5,000,000 (sum insured) per claim. At every reported claim, a deductible of CHF 500 will be applied. For the costs caused by losing a property key, the sum insured is CHF 10,000 and a deductible of CHF 200 will be applied at every reported event.

Examples of claims not insured include:

• Claims from damage to you as the insured persons or to your own property;
• Claims as a result of intentionally committed or attempted crimes, misdemeanors or assaults; and
• Claims from pure financial losses that are not attributable to an insured personal injury, property damage or animal damage.

If a claim occurs, the tenant must notify Calingo Insurance AG immediately at one or more of the following:

• Mail: service@calingo.ch
• Phone: +41/800 00 57 90
• Website: https://www.calingo.ch/schaden-melden

33. VAT

33.1 The Licensee shall pay VAT in respect of all taxable supplies made to it in connection with this licence agreement on the due date for making any payment or, if earlier, the date on which that supply is made for VAT purposes.

33.2 In case of change in VAT, tax/duty and/or any other applicable taxes and duties, Rental amount and fees will be changed to incorporate relevant changes.

34. Third party rights

A person who is not a party to this licence shall not have any rights to enforce any term of this licence.

35. Governing law

This licence and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the Swiss law.

36. Jurisdiction

Each party irrevocably agrees that any dispute or claim arising out of or in connection with this license or its subject matter or formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the competent courts of justice in Switzerland.

37. Disclaimer

The Licensor will not be held responsible for any claims which result from any of the following: (i) the fault of the person(s) affected or any member(s) of their party, or (ii) the fault of a third party not connected with provision of accommodation by Licensor which could not have been predicted or avoided, or (iii) an event or circumstance which could not have been predicted or avoided even after taking reasonable care.

38. Additional Services

The Licensor does not accept responsibility for any services that are not part of the agreed service package specified in the Confirmation. This includes any additional services or facilities that other suppliers have been instructed by Licensee to provide.

39. Use of Facilities at Own Risk

Operating instructions for various appliances available within the Unit may be provided upon Licensee’s request. The Licensee is responsible for following all safety instructions when using the appliances. For further assistance, Licensee should seek immediate assistance from the Licensor. In cases where facilities or amenities such as swimming pools, fitness equipment, garden equipment, boats etc. are available, their use is strictly at Licensee’s own risk and in Licensee’s own discretion, and must be in accordance with the Building’s rules and regulations.

40. Force Majeure

The Licensor does not accept liability nor pay any compensation for any unforeseen events that may take place in the Unit or the Building outside of the Licensor’s control. Any such events will be considered events of “Force Majeure” and NOT as negligence. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, swimming pool closure, power outages, air-conditioning failure, elevator shut downs, TV telephone or internet service interruptions, water shortages, construction noise, evacuation by authorities, and all similar events. Any delays in the performance of any obligation of Licensor under this Agreement shall be excused to the extent that such delays are caused by events of Force Majeure, and any time periods for performance will be extended accordingly.

41. Indemnification and Hold Harmless

Licensee shall be liable for, and shall, to the fullest extent permitted by law, indemnify and hold harmless Licensor and the Owner from any and all damages to any property or physical injury to any person arising as a result of any act or omission by Licensee, Licensee’s visitors, or any person occupying the Unit or visiting Licensee on the premises. Any damage or loss caused by Licensee or any of Licensee’s visitors throughout the duration of the Term must be reimbursed by Licensee at the time of any incident and prior to the end of the Term.

42. Privacy Policy

The Licensee acknowledges that Licensee has read and agrees to the terms and conditions in Licensor’s Privacy Policy, which is incorporated into this Agreement by reference.

43. Notices

Except with respect to a Reservation cancellation, which may be delivered solely by email, all written notices required to be sent to Licensor are to be sent by registered mail or courier, and by email, to Licensor. Written notices required to be sent to you shall be sent by registered mail or courier, and by email, to the addresses listed in your Confirmation or, if none are provided, to your address at the Unit.

44. Miscellaneous

The waiver of one breach of any term, condition, covenant or obligation of this Agreement by us shall not be considered to be a waiver of that or any other term, condition, covenant or obligation or of any subsequent breach thereof. If any provision of this Agreement, or portion of such provision, or the application thereof to any person or circumstance, is held invalid, the remainder of the Agreement or the remainder of such provision and the application thereof to other persons or circumstances shall not be affected thereby. This Agreement and the Confirmation may not be changed, modified, or cancelled except in writing signed by both parties and shall be binding on and inure to the benefit of the Licensee or to Licensor or its successors and assignees.

45. Confidentiality

Licensee shall keep the terms of this Agreement confidential and will not disclose the same to any other person or entity, except as may be required by the order

46. Health and Safety

46.1 Licensor confirms that:

46.1.1 The Furnishings are fire resistant;

46.1.2 Gas equipment & installations have undergone the necessary maintenance, which can be confirmed from the sticker placed on the gas device by the maintenance firm (if applicable to the specified unit).

46.1.3 The electrical appliances provided by Licensor are safe and all appliances manufactured after 19 January 1997 are marked with the relevant CE symbol.

47. Limitation of Licensor's liability

47.1 Subject to clause 47.2, Licensor is not liable for:

47.1.1 The death of, or injury to, the Licensee or visitors to the Property; or damage to, or theft of, any possessions of the Licensee or the Licensee's invitees to the Property;

47.1.2 Any losses, claims, demands, actions, proceedings, damages, costs or expenses or other liability incurred by the Licensee or the Licensee's invitees to the Property in the exercise or purported exercise of the rights granted by clause 2; or

47.1.3 The acts or omissions of any other resident of the Property or their visitors.

47.2 Nothing in clause 47.1 a shall limit or exclude Licensor's liability for:

47.2.1 Death or personal injury or damage to property caused by negligence on the part of Licensor or its agents; or

47.2.2 Any matter in respect of which it would be unlawful for Licensor to exclude or restrict liability.